Shipping and Returns

 

Shipping

All orders are shipped by PostNord. We ship worldwide with no exceptions. When your order is shipped you will receive a notification and a tracking link.

Delivery times
All products available in our web shop will be dispatched next business day if you place your order before 11:00 a.m.

Country Delivery period
Denmark  next day
Central Europe  2–3 business days
UK  2–5 business days
USA  5–6 business days
Rest of World  5–10 business days

If you are in a hurry, please get in touch. We will always find a solution.

Shipping costs
Shipping costs are automatically calculated in the shopping cart, based on weight:

Weight in grams Denmark Central Europe UK USA Rest of World
up to 250 € 10,80 € 25,50 € 7,30 € 7,30 € 7,30
up to 500 € 10,80 € 25,50 € 7,30 € 7,30 € 7,30
up to 1.000 € 10,80 € 25,50 € 14,50 € 14,50 € 14,50
up to 2.000 € 10,80 € 37,00 € 14,50 € 14,50 € 14,50
up to 5.000 € 10,80 € 37,00 € 37,00 € 79,40 € 79,40
up to 10.000 € 14,80 € 59,80 € 59,80 € 112,80 € 112,80
up to 15.000 € 22,90 € 71,20 € 71,20 € 167,00 € 167,00
up to 20.000 € 22,90 € 92,00 € 92,00 € 222,00 € 222,00

Since it is not in our hands, we cannot be held responsible for any delays, taxes or fees claimed by customs or countries.

Returns

If you are not happy with your purchase, we offer a 14 days return policy. This holds that any purchase, except for custom orders, made through our webshop may be returned up to 14 days from receiving the order, without stating a reason. The same holds when the item arrives damaged or with a defect.

The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received, unused and undamaged.

Procedure
If you’d like to return your item, please send a message to info@reinhardt.tv. Let us know if you would like a replacement or a refund. During weekdays we will respond within one day with further instructions.

Return costs and responsibility
The shipment costs for a return shipment are at own expense. When you return your product you will be responsible for the shipment, all related costs and risks related to the return shipment. We advise you to return any item using a tracking code.

Return Address
Please return your products to: Reinhardt Denmark ApS, Rolighedsvej 6, 9900 Frederikshavn, Denmark.

For further information please contact us at info@reinhardt.tv.